Refund policy
RANI London Online Store Refund Policy
Thank you for shopping with RANI London. We strive to provide you with the best shopping experience possible. Please take a moment to review our refund policy below.
Returns: We accept returns only in the following circumstances:
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Damaged Jewelry: If the jewelry you received is damaged, please contact us within 7 days of receiving your order. We will provide instructions for returning the damaged item and arrange for a replacement or refund.
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Our Mistake: In case we sent you the wrong item, please get in touch with us within 7 days of receiving your order. We will guide you through the return process and either replace the item or issue a refund.
Refund Process: If you are eligible for a refund based on the criteria above, please contact our customer service team within 7 days of receiving your order. We will guide you through the necessary steps for returning the item.
Cancellations: We rarely accept order cancellations due to our continuous efforts to fulfill orders promptly. Cancellations will only be considered if your order has not been packed yet. Please understand that our team invests time, resources, and shipping labels once an order is placed, making cancellations difficult after this point.
Delivery Responsibility: We cannot be held responsible if you choose not to accept the delivery of your parcel once it is delivered by the delivery service. Please ensure you are available to receive your order or make appropriate arrangements with the delivery service.
Thank you for your understanding and cooperation. We value your support and aim to provide you with the best service possible.
If you have any questions or concerns, please don't hesitate to contact our customer service team.
Sincerely, The RANI London Team